Description
Meta Service Check provides a mystery guest service to the Hospitality & Catering industry in Ireland. We have over 15 years of experience in the industry which includes experience from other countries such as France and the UK.
In todays ever competitive business envirnoment it is critical that hotels and hospitality providers ensure that their product offering to their customers is the best it can be. The current business envirnomnet for the hospitality industry is no different than any other industry, in the sence that compeitiveness has become a major challenge for managers, while at the same time having to meet targets and keep the business continuing on a sucessfull path. However, at times its the customer who may feel this competitiveness the most in the form of service they receive from their hospitality provider. Customers in todays hospitality world have choices, and if unhappy with the hospitality service provided in one business, they will simply move to another the next time, hense reducing customer retention for that business, and as managers are aware, it can cost five times more to create a new customer in comparison to keeping an existing one.
This is where Meta Service Check can help to maintain the high standards that any manager wishes to achieve through their staff in order to meet and exceed their customers expectations.
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