ARC Consulting, LLC
Description
Professional Remote Call Monitoring &
Telephone Mystery Shopping Services
Our Mission is to help our clients deliver outstanding call center service with every interaction through detailed call analysis, individual call coaching sessions, and competitor analysis, ARC works to keep our clients at the forefront of their industry in customer satisfaction and retention.
All of our programs are designed to provide objective, impartial observations to measure the quality of service provided by your call center representatives. The customer may call the first time due to good advertising or a great price - but it's your outstanding service that creates loyal customers that keep coming back!
Contact ARC to start planning your custom call center program at (800) 993-6093 or via our convenient website contact form.
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CONTACT
RECENT FACEBOOK POSTS
facebook.comWe are still looking for Telephone Mystery Shoppers that have existing accounts with the following companies for a short term (possible long term) project. Please email cthibault@arllc.com for details. BCBS TX Health Plan Standard Customer Service Kaiser Permanente Health Plan Standard Customer Service Merrill Lynch Investments Investment/Wealth USAA Insurance Auto or Home Insurance BCBS IL Health Plan Standard Customer Service Blue Shield of CA Health Plan Standard Customer Service CareFirst Health Plan Standard Customer Service Morgan Stanley Smith Barney Investments Investment/Wealth Colonial Life Insurance Insurance Enrollment Empire Health Plan Standard Customer Service SunLife Insurance Claim Inquiry Humana Health Plan Medicare Group
ARC is in need of fluent/native Japanese call auditors. Must be fluent in Japanese and English. Work at home, part time position for a call auditor. Must be able to translate calls into English and audit calls for quality assurance. Computer and Internet access required. Technical support knowledge in computers a plus must have an understanding of computer technical terms and internet terms. Please contact cthibault@arllc.com for details.
Looking for Telephone Mystery Shoppers that have existing accounts with the following companies for a short term (possible long term) project. Please email cthibault@arllc.com for details. Liberty Mutual Insurance Auto or Home Insurance Farmers Insurance Auto or Home Insurance Merrill Lynch Investments Investment/Wealth Citigroup Credit Card Credit Card USAA Insurance Auto or Home Insurance Nationwide Insurance Auto or Home Insurance Humana Health Plan Medicare Group Kaiser Permanente Health Plan Standard Customer Service Blue Shield of CA Health Plan Standard Customer Service CIGNA Health Plan Standard Customer Service CareFirst Health Plan Standard Customer Service Empire Health Plan Standard Customer Service MetLife Insurance Auto or Home Insurance Morgan Stanley Smith Barney Investments Investment/Wealth SunLife Insurance Claim Inquiry Colonial Life Insurance Insurance Enrollment BCBS TX Health Plan Standard Customer Service BCBS IL Health Plan Standard Customer Service
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