Description
Kaptec Contact Centre As a strategic sales and customer partner, we look at more than just a simple hourly or daily rate model. Of course, it is a given that we understand the language of response times, call times, handling times, close rates, DM contacts, and call productivity. After all, we are call centre experts with experience of setting up and operating large international operations for multinational companies, including HP, IBM and Dell. Our credentials in this area are world-class. Uniquely, we provide Avaya and Nortel engineers as well as application developers who specialise in designing and implementing telephony software solutions. A member of the CCMA (Contact Centre Management Associations), we comply with a number of recognised industry best practices, including ITIL, ISO 9001 and ISO 27001.
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