Dear Residents, Our leasing team is on-site, and we are continuing clean-up of community areas and landscaping. We will resume normal business hours beginning tomorrow (Wednesday, Sept. 13). Phone calls will direct to the leasing office staff later today (instead of going to the answering service). As we get property operations back up to speed, please submit all service requests via the resident portal or through our Resident Care team (ResidentCare@allresco.com). We will schedule the work based on issues that need immediate attention and those that can be handled as we are able. Please report any leak/water intrusion issues immediately. We appreciate your patience and understanding at this time.

Dear Residents, We hope you and your loved ones are doing well. We are happy to report that our community weathered the storm well and no major damage occurred. Clean-up of community areas and landscaping will be completed as quickly as possible. We are without power and are not sure when that will be restored, but will share information as soon as we receive it. As we get property operations back up to speed, please submit all service requests via the resident portal or through our Resident Care team (ResidentCare@allresco.com). We will schedule the work based on issues that need immediate attention and those that can be handled as we are able. Please report any leak/water intrusion issues immediately. We appreciate your patience and understanding at this time. Sincerely, Your Management Team

Dear Residents: Please be aware that Tampa is under a hurricane warning. A Tropical Storm or Hurricane Warning is issued when a tropical storm or hurricane is expected within 36 hours. When issued, everyone in the affected area should complete storm preparations and be ready to leave the threatened area if directed to do so by local officials. As of now, we anticipate our leasing office will be open for normal business hours for the rest of today. As we shared yesterday, we will be closed tomorrow (Sunday, Sept. 10) as a safety precaution. Contacting Our Team · While we are closed, calls to the leasing office will be routed through an answering service to our team so that we can follow up. · You can also email our corporate Resident Care team atResidentCare@allresco.com. · We will provide updates via email and our community Facebook page. Maintenance Requests · Our maintenance staff will NOT be able to respond to any requests, emergency or otherwise, after 2 p.m. today (Saturday, Sept. 9). We apologize for the inconvenience and thank you in advance for your understanding — please know the safety of our residents and our associates is our top priority as the storm edges closer. · If you are unable to submit a service request through the resident portal, we ask that you direct the request toResidentCare@allresco.com, with the following information to help our teams organize a work log for faster service once we are able to begin working again: o Your apartment unit number + issue in the subject line o A brief description of the issue (i.e., leak) and location within your home (i.e., kitchen ceiling) in the message body, along with the best contact name, phone number and email Additional Precautions/Preparations You Can Take · Sign up for local alerts and warnings. Monitor local news and weather reports. · Prepare to evacuate by testing your emergency communication plan(s), learning evacuation routes, having a place to stay and packing a “go bag.” Plan for your entire household, including children, people with disabilities or access/functional needs, and pets. · Stock emergency supplies. Consider emergency communication, medical needs, tools and safety items, food/supplies, hygiene and sanitation items, protective gear, and comfort and priceless items. · Be sure you have flashlights and extra batteries handy (avoid candles and kerosene lamps, which can present a fire hazard), as well as alternative charging methods for your phone or any device that requires power. · Be aware that the cell phone booster system may not be operational during the storm and cell phone signals may be lost. · Collect and safeguard critical financial, medical, educational and legal documents and records. · Close and lock all doors and windows. Also close blinds/window treatments for added protection against broken glass. Do not board up windows — this creates a life/safety issue with regards to having a secondary means of egress. Any measures that need to be taken will be handled by your management team. · Clear off balconies, terraces and patios. Place rolled towels around the bottom of glass doors and windows. · Be aware that sliding glass doors will normally have water in the tracks with a strong wind event, but it shouldn’t overflow into unit unless extraordinary event. Swinging glass doors may have water intrusion at sill – be prepared to wipe it up as it occurs. · Fill bathtubs up or other containers with water in case of an interruption to water service. You can use this water to flush the toilet and bathe. · Avoid street-level parking and lower-floor garage parking for bicycles and vehicles. · Do not, under any circumstance, leave a vehicle running in the garage. It may be tempting in the event of a power outage with no air conditioning on in the building, but the risk of death for you and others is significant as garage fans will likely also not be operational in this scenario. · Be aware that elevators may need to be shut down as a safety precaution. Elevators also may not operate or operate with limited capacity in the event of a power outage. Helpful Links · FEMA Mobile App: http://www.fema.gov/mobile-app · FEMA Hurricane: http://www.ready.gov/hurricanes · American Red Cross Hurricane Preparedness: http://www.redcross.org/prepare/disaster/hurricane · National Oceanic and Atmospheric Administration: www.noaa.gov · Para obtener informacion y recursos en espanol, visite www.community.fema.gov/?lang=es Above all, please stay safe, and adhere to all advisories and directives from the local authorities. Sincerely, Your Management Team

Dear Residents: Our leasing office is open until 5 p.m. today as our team finalizes preparations for Hurricane Irma. After 5 p.m. today, the office will be closed until further notice. Please check your email for additional details and resources. Contacting Our Team · Calls to the leasing office will be routed through an answering service to our team so that we can follow up. · You can also email our corporate Resident Care team at ResidentCare@allresco.com. · We will provide updates via email and our community Facebook page. Maintenance Requests · Our maintenance staff will have limited ability to respond to service requests, unless an emergency, once the office is closed. · We will NOT respond to any requests, emergency or otherwise, after 2 p.m. tomorrow (Saturday, Sept. 9). We apologize for the inconvenience and thank you in advance for your understanding — please know the safety of our residents and our associates is our top priority as the storm edges closer. · If you are unable to submit a service request through the resident portal, we ask that you direct the request to ResidentCare@allresco.com, with the following information to help our teams organize a work log for faster service once we are able to begin working again: · Your apartment unit number + issue in the subject line · A brief description of the issue (i.e., leak) and location within your home (i.e., kitchen ceiling) in the message body, along with the best contact name, phone number and email Above all, please stay safe, and adhere to all advisories and directives from the local authorities. Sincerely, Your Management Team

Dear Residents, Hurricane Irma has the potential to impact our community this week. Our leasing and maintenance team is takings steps to prepare the property and wanted to share the below ways that you can also prepare yourself, your family and your apartment home. Please check your email for further details. Step 1: Be aware of the distinctions between watches and warnings Step 2: Prepare, make plans and take precautions. Step 3: If authorities advise or order people in our area to evacuate, take action to immediately evacuate. Step 4: Stay informed. Review additional resources below. Your Alliance management team will also communicate information you need to know before, during and after the storm — keep an eye out for these updates via email and our community Facebook page. · FEMA Mobile App: http://www.fema.gov/mobile-app · FEMA Hurricane: http://www.ready.gov/hurricanes · American Red Cross Hurricane Preparedness: http://www.redcross.org/prepare/disaster/hurricane · National Oceanic and Atmospheric Administration: http://www.noaa.gov/ · Para obtener informacion y recursos en espanol, visite http://www.community.fema.gov/?lang=es Please reach out to the leasing office with any questions or concerns. Above all, stay safe, and adhere to all advisories and directives from the local authorities. Sincerely, Your Management Team

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