FCR
Description
FCR is a US-based call center and business process outsourcing company. Based in Oregon, with facilities in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,400 colleagues. We are changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time.
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facebook.comWhat Are Your Favorite Leadership Lessons?
This is one of Jeremy Watkin's simple leadership lessons. What are some of yours? Leave us a comment below or share on Facebook or Twitter.
Webinar: Happy Customers - Proven Support Strategies to Keep CSAT High
Join FCR's Jeremy Watkin, Yael McCue of TaskRabbit, Antonio King of Shinesty.com, and Mahesh Ram, CEO of Solvvy on May 17th for a Live Webinar on support strategies to keep CSAT high. Register today!
Using AIM to Tell Better Stories and Move the Needle
Read this guest post on the ICMI - International Customer Management Institute blog as Ruth McCullen and Jeremy Watkin share what they're presenting on at the upcoming Contact Center Expo and Conference in Orlando. http://www.icmi.com/Resources/Metrics/2017/05/Using-Aim-to-Tell-Better-Stories-and-Move-the-Needle
Timeline Photos
May the 4th Be With You activities at FCR today. #maythe4thbewithyou #maythefourthbewithyou #starwars #callcenterlife #callcenter
Timeline Photos
May the 4th Be With You activities at FCR today. #maythe4thbewithyou #maythefourthbewithyou #starwars #callcenterlife #callcenter
Timeline Photos
May the 4th Be With You activities at FCR today. #maythe4thbewithyou #maythefourthbewithyou #starwars #callcenterlife #callcenter
On The Spot Job Interviews - Grants Pass, OR
FCR will be conducting On The Spot interviews on Tuesday, May 9, 2017. We are currently hiring for customers service positions for inbound phone calls, email response, and chat. No appointment is needed, just stop by between 10:00 AM and 2:00 PM and find out more about FCR. Get an early start and apply online today at http://www.gofcr.com/call-center-jobs/ We'll see you there!
A Quality Perspective From a Recent Flying Experience
Jeremy Watkin offers a quality perspective from his recent experiences with the airline industry. Take a read below!
7 More Technologies To Jumpstart Your Customer Service
In his latest blog post, Jeremy Watkin discusses 7 More Technologies to Jumpstart Your Customer Service. Take a read below!
9 Insights Gained from Opentalk 2017
Jeremy Watkin provides 9 insights gained from #OpenTalk17 in his latest blog. Take a read below!
3 Metrics That Belong on Every Dashboard
FCR's Director of Client Analytics, Ruth McCullen, discusses 3 Metrics That Belong on Every Dashboard. Take a read below! What analytics are you using to provide you insight into your operations?
On The Spot Interviews - FCR - Independence, OR
FCR will be conducting On The Spot interviews on Tuesday, May 2, 2017. We are currently hiring for customers service positions for inbound phone calls, email response, and chat. No appointment is needed, just stop by between 10:00 AM and 3:00 PM and find out more about FCR. Get an early start and apply online today at http://www.gofcr.com/call-center-jobs/ We'll see you there!
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