Personalized Communications Call Center & Answering Service
Description
A 24-hour outsourced call center and answering service offering a wide range of services from receptionist services to full customer support. We service a variety of industries. Our call center is located in the US. With everything from our live telephone answering service and help desk to our web-enabled technology we can accommodate your company’s needs by customizing a package to your exact specifications. We understand the complexity of today’s market and the flexibility that our clients demand from their call center.
Our Mission:
Provide QUALITY, Use INTEGRITY, Gain SUCCESS
Personalized Communications is committed to QUALITY, INTEGRITY & SUCCESS.
We are a live inbound call center and answering service that serve a variety of industries. Our team answers 24/7 to take messages, schedule appointments, handle emergency dispatch, take orders, provide customer service, screen calls and more. Our friendly agents are always here to handle your calls.
We provide quality systems, technology and innovative thinking. We use integrity with our clients and team members by being honest, fair and just. We are here for the success of our clients, our business and our team.
All aspects of our company are intertwined. There is no pyramid or hierarchy. Each part plays an important role. Our customers allow us to maintain a business. Our business allows us to employ terrific people. Our people handle the calls our customers need. We are a partnership that works together to provide the best call center and answering service experience for every caller.
Your call is important to us.
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RECENT FACEBOOK POSTS
facebook.comCelebrating each day with a bit of spirit. Monday - #Nerd Tuesday - #Pirate Wednesday - #BadHair Thursday - #Pajamas Friday - #PinkFriday
ARRRRRRGH....Pirates are here. #SpiritWeek #Pirates #
Celebrating each day with a bit of spirit. Monday - #Nerd Tuesday - #Pirate Wednesday - #BadHair Thursday - #Pajamas Friday - #PinkFriday
#CustomerService is the reason we are in business and have been around for over 40 years. Every call is important.
Spirit Week reminder: Monday is NERD day! #Nerds #SpiritWeek
Cool giveaways to team members who wear Pink next week on Friday, 10/6. #BreastCancerAwareness #PinkFridaySocial #ThinkPink
Get ready....Spirit Week Coming Soon (10/2 - 10/6) 10/2 Monday - Nerd 10/3 Tuesday - Pirate 10/4 Wednesday - Bad Hair 10/5 Thursday - PJs 10/6 Friday - Pink Friday!!!!!!!
Join us for our 7th Annual Pink Friday Social. :) We welcome everyone...friends, family, neighbors, postman, nanny, person you just met at the coffee shop, personal trainer and community. The lovely ladies from Methodist Women’s Imaging will be here with items for sale, including t-shirts. All proceeds support women in our community. :)
Customer service is our business! What a great compliment from a client to our sales team. Just for doing our job. ;) "...Thank you so much! loved working with you - you were fast, efficient and understood what i wanted. Great customer service." -Rachel H. #AnsweringService #Excellence #CustomerService #CallCenterGreatness
She's not only our August #EmployeeOfTheMonth but one of the newer members of our supervisor team. Shout out to Taylor! Taylor has been with us for a year and 7 months. She enjoys helping others and making sure her shift runs smoothly. While she may not have a specific call that is her favorite, she says, "It makes me happy when one of our clients either call in due to needing help with something or I am relaying a call to an on call and they say I am good at what I do. It gives me an accomplished feeling." Her advice to any new agents is, "be patient, learning accounts just takes repetition." We are so proud to have her as part of our growing team here at Personalized Communications. #ThankYou #Awesomeness #AnsweringService #Leadership
Pink Friday is a FREE event to raise awareness & bring people together to show support for those touched by cancer. Enjoy refreshments, cupcakes and wear your favorite shade of pink. Everyone is welcome! The lovely team from Charlton Methodist Women's Imaging will be joining us to share information. They will also be here with items for sale, including t-shirts. All proceeds support women in our community.
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