There won't be a drop in today at the Healthy Living Centre. We will be at the Information Station as normal on Friday, but please be aware that we are fully booked for appointments. You can still come in to the drop in but you may have to wait to be seen.

Just a quick heads up that the scheme will be running a reduced service for the next two weeks due to annual leave. There won't be a drop in at the Healthy Living Centre this Wednesday, but the drop in for Friday will be running as normal. If you do need to discuss any issues urgently, please contact Citizens Advice directly on 03444 111444 and mention that you are calling in regard to the FirstSteps scheme.

First Steps outreach drop in

Regular Friday outreach A mix of booked appointments and a drop in service (but please be aware that if you are dropping in there may be a wait depending on the number of appointments)

First Steps outreach drop in

Drop in service where you can discuss your situation with a First Steps advisor and/or Citizens Advice We can be found in the main reception area just in front of the library entrance

Following a successful trial in Weston Super Mare South ward, we are now extending the scheme across North Somerset as a whole. If you are on council tax support but still struggling with council tax payments, we may be able to help. We work in partnership with Citizens Advice North Somerset, and offer a range of support services depending on your circumstances: - checking your benefits entitlement, to ensure you are receiving everything you should be - providing information on appropriate support services within North Somerset that may be able to provide more specialist assistance or advice, depending on your personal situation - working with you to understand your situation, and coming up with an approach that is tailored to your personal circumstances Council tax debt can be extremely stressful to deal with, especially if you are already on a low income. We are here to provide a friendly, approachable, non-judgmental service that is aimed at helping to put you back in control. So if you are struggling with council tax arrears, please don't hesitate and get in touch. We are here to help. #firststeps #counciltax #northsomersetcouncil #citizensadvice #support

Wednesday outreach

First Steps North Somerset's cover photo

South Ward Support Initiative drop in

So the weather may be atrocious but we'll be available to chat to at the For All Healthy Living Centre this afternoon. Feel free to pop in for a confidential chat if you are having issues with your council tax or benefits, or even just to get some advice about more general issues.

South Ward Support Initiative drop in

A regular drop in (no appointment necessary) open to residents of the South Ward/Bournville area. If you are having any issues with your council tax payments, benefits (or anything else) this is a great opportunity to speak to the Council and Citizens Advice to get some help and support

Thanks to the very kind support of the staff at the Healthy Living Centre, we are now running weekly drop-ins every Wednesday afternoon (between 1pm and 4pm) at the Healthy Living Centre. If you live in the Bournville area and are having issues with your council tax payments (or anything else) please do pop in for a chat. Citizens Advice will also be there if you need help with anything. As you walk into the centre you will see us sat just to your left in front of the entrance to the library area. We'd love to see you so do drop by.

As part of the support initiative, we run a weekly outreach service on Fridays, between 9.15am and 12.30pm, at Westonworks, St Andrew's Parade. Tomorrow's session is now fully booked, but if you have received a letter from us about the scheme and haven't made contact yet, or just want to talk to someone in confidence about issues that may be affecting you, do still drop in. We can then book an appointment with you at our next session to get support and advice.

It's nearing the end of the first month in the new financial year and by now everyone in North Somerset should have received their council tax bills for the year. If you still haven't received a new bill yet, please contact us straightaway. Otherwise, you could find yourself in arrears without even being aware of it #counciltax