How to Reduce Diagnostic Time Whilst Increasing First Time Fix

Would you like to know my secret for creating great technicians? Of course you would! Here's a link :-) https://autoiq.co.uk/reduce-diagnostic-time-whilst-increasing-first-time-fix/

Afternoon All. For those that don't know.... Since February 2018 I have been looking for a provider of Garage Management Software that dots a number i's and crosses the t's for our clients that attend our business development programs. For over a year I've been working behind the scenes with Alex Lindley (pictured below) discovering more about Garage Hive and all it has to offer. It's been very interesting to see the software being installed into businesses that are on the Auto iQ Accelerator program. It's given me a great insight both into Garage Hive as a product as well as a company and how they look after their clients. And boy do they look after their clients. I'm not a hands on user of the Software but what I do know is that it gives me the numbers I need to help out those that we support and lets me ask the right questions to quickly find solutions. Quite simply it gives me the data to help drive their businesses forward. Better than that it automates it so it's available at the touch of a button! So...... If you want to have the data to help make the right decisions in your business and your current GMS doesn't give you that then Garage Hive should be on your shortlist. Also.... For those of you here that are on Accelerator you'll soon have access to the Auto iQ dataset in Power Bi which means an even swifter resolution to any discussions re your numbers. It's all very exciting!

Two great days with some dedicated tech's going deeeeep with Diesel diagnosis. Keep up the great work chaps and looking forward to seeing you on the next one :-)

Can your new customers tell how your garage is different to your competitors? It's crucial to your success to be able to separate your business from those that carry out similar services to yours. Failing to do this effectively means you may well have to compete on price, speed or convenience. Not good! The packets pf biscuits typify some garages in our industry. The "Tower Gate" pack are significantly cheaper (Aldi) than the McVities but faced with the two options the purchaser has no way of discerning the difference so in most cases will just buy the cheaper option. So.... Question for you... What do you do in your business that truly differentiates you from your competition, and how do you communicate this to your clients in your marketing?

Would you like to know one thing that'll change your garage business dramatically? Of course you would! It's one of my favourite sayings.... "If you aint measuring it, you can't improve it!" Let's keep this straight forward... The success of your business comes down to a few key measurements. Selling ALL your available hours is a good place to start. We have a large group of garage owners that I work with on a weekly basis. We have a system that just works. They.... 1 - Send me their KPI's 2 - We talk about the ones that aren't right. 3 - We discuss why the metric is below par. 4 - We list all our options to get it back on track. 5 - We decide the best option for this individual business. 6 - We take action. 7 - We re-evaluate over the following days/weeks. What happens when the garage and I follow this process?? It shouldn't be a surprise that the numbers go in the right direction! Why does this work? Just a few straightforward reasons. We're automating the measurements required. We're measuring the right things. We're carrying out regular analysis. We make a change and take consistent action. I keep the business accountable and focused. The result of this - We'll the image above speaks for itself. This number dropped into my inbox recently. This garage is selling over 100% of it's available labour! But better than that it's around this number regularly! That's amazing when you consider that most in our industry are somewhere between 50% and 75%. So.... Two questions for you.... 1 - What are you measuring? 2 - Who's keeping you accountable? If you'd like to join the group of garage owners we help then drop me a line on Facebook or call 01604 328500 and ask for Johnny. We're here to help!

Here’s Simon Haycock from Forge Garage modelling the Auto Ditex sensor simulator that we used on our Petrol Engine Management Diagnosis course this week. All the lads on the course thought it was a really cool tool. Thanks to Tommy Forest for sending this our way. I’ll be putting it through its paces on some of our other courses to see how it goes. If you’d like to be like Simon and take your on vehicle diagnosis to another level, reduce your diagnostic time, and improve your first-time fix rate then give us a call. Auto iQ training… It just works :-)

Would you like to reduce your diagnostic time? Taking a few minutes to put together a plan of attack will dramatically reduce your time to diagnose. Ten minutes thinking saves hours of wasted time. We call it "desk diagnostics".... If you're like Dave (pictured)and are keen to improve your on vehicle technical skills then jump onto one of our training programs. They just work :-)

Morning All 12 Weeks ago eight intrepid business owners embarked on a journey (teh Auto iQ business development program) to move their businesses forward. Yesterday we were back at HQ looking at the progress that had been made and setting our objectives to be attained in the next 90 days. Great progress has been made with a few revelations along the way.... My favourite of the day is how we removed a skilled tech from the workshop, placed him in the front of house role and profits have increased substantially!! That was a huge leap of faith on their part but it worked so well done to you! :-) Something for those looking on to ponder on..... Understandably moving your business forwards has humps in the road. Getting over these can be a challenge if you're doing it on your own. Working with us as well as like-minded garage owners on a regular basis is not only group therapy, but keeps you focused and your business moving forward consistently. Add to this that lifting your head up and getting out of your garage environment to meet as a group every 3 months pays huge dividends. Yesterday was a "reset" for many and everyone left ready to "go again" towards building a garage business that would give them the lives they wanted. Some of them even signed up to our a newly launched service FIMAC (Foot In My Arse Club). Which will be interesting :-) Can't wait to see their progress in the coming days and weeks! If you'd like to join our groups, work together with me to make your business work for you then comment below, PM me or call 01604 328500. We're here to help :-)

Photos from Auto IQ's post

Accurate diagnosis is all about knowing what tests to do and what the answers should be. We've had two great days looking at engine management and where 4 Gas Analysis fits into the puzzle. Everyone's learned a lot, smiled a lot and eaten an awful lot of cakes :-) Thanks for a really enjoyable course chaps!

Afternoon All - Paul Robinson - Asked a great question earlier this week around marketing and where Google Ads sat in the mix. I figured the best way to answer his questions (and others that are interested) would be to have a webinar. So... Do you own a garage? Do you want to find more of the right customers? Do you want to know how this is done using digital marketing? A website, FB, Google Ads etc, etc? Are you looking for a long term sustainable solution, that drives value? If you answered yes to all of those then you'll enjoy this. If you want a quick, cheap, short term fix then this might not be for you. It's next Thursday the 21st at 19:00 and lasts for an hour. And for those that haven't been to one before that's "code" for it finishes when the last question is answered. :-) Places are limited so register now. https://www.autoiq.co.uk/marketing-garage-webinar/

Is bypass testing part of your routine? If not then it should be :-) Register for our Technical Webinar at 19:00 on Thursday using this link. https://www.autoiq.co.uk/technical-webinar-registration Bypass testing will.... Increase your first-time fix rate. Build your diagnostic confidence. Start you on a path to creative diagnosis. If you'd like an insight into how this technique will rock your diagnostic world then sign up using the link below https://www.autoiq.co.uk/technical-webinar-registration

Register For Your Free Online Training

Hey Team :-) Here's a link for next weeks business development webinar. Places are limited to the first 100 registrations so sign up now! https://www.autoiq.co.uk/business-development-webinar-one-s… We'll be taking a look at marketing as finding enough of the right clients is crucial to the success of your business. There'll also be the usual Q and A session so feel free to PM me or post below your burning questions. Look forward to seeing you all soon :-) https://www.autoiq.co.uk/business-development-webinar-one-s…