Social Intelligence
Description
Achieving Together with Social Intelligence Social Intelligence
Social media channels have become the modern day podium for consumers to express their thoughts with others, and oftentimes these thoughts can directly relate to your business. Through a well-planned social strategy, delving into these conversations is where your company can better understand the customer and learn the strengths and weaknesses of what your company does, whether it pertains to your services, products, promotions or even to your own employees or key competitors. Finding these social insights through your customer’s voice is where you can truly improve your business. The question is – how to use social media to go about finding these types of insights?
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