Crumlin College of Further Education has always been at the innovative
edge of education.  Customer Service Charter


Every member of staff of the City of Dublin Education and Training Board
(CDETB) is committed to the principles of quality customer service as
outlined below.


Service for All
·    We aim to provide a high quality accessible service to all our customers ·    We will ensure the rights to equal treatment established by legislation
   for all persons seeking our services
·    We will use modern technology to support our service delivery
·    We will foster a co-ordinated and integrated approach to the delivery
   of our services

Courteous Service
·    We will provide our service in a polite and courteous manner ·    We will ensure that privacy is respected at all times

When Entering our Buildings
·   We will endeavour to ensure that all our buildings are accessible
·   We will keep our public and service areas safe and clean

Public Information
·    We aim to ensure that all information we produce is clear, timely and
   accurate
·    Published information will be provided in an accessible and easy to

   read format and will also be available on our websites
·    Our public information, as per the Official Languages Act 2003, will be
   produced in both Irish and English and we will inform you of your right
   as a customer to choose to be dealt with through the medium of either
   Irish or English
·    Any member of staff visiting your home will carry official identification

Personal Information
·    We will treat all personal information provided in a confidential manner
   and use such information only for the purposes for which it is supplied,
   in accordance with relevant legislation

Students/Participants and Staff
·    We aim to provide the best service possible to students/participants of
   our learning programmes and activities
·    We recognise staff as internal customers

Consulting our Customers
·    We will consult with you and evaluate the quality of our service on a
   regular basis

Complaints and Appeals
·    We welcome and invite comments on the service we provide and any
   suggestions in this regard
·    In the event that you are unhappy with any aspect of the service