Bulk Billing Family Medicine/General Practice
Practice Team:
Practice Dr/ Director:    Dr George Eboh
Practice Nurse: Madaline Wright
Practice Manager: Prisca Chinwe Eboh
Admin Assistant: Cassy Cherry
Reception: Ashlea Walker, Tamika Harrison


Afterhours Care arrangement:
If you need medical assistance or have an emergency outside our opening hours, please go to the Emergency Department at the Townsville Hospital: 100 Angus Smith Drive, Douglas QLD 4811. Phone: 07 44 33 1111.

NB: Scheduled Home visits can be provided for patients who are unable to attend the clinic due to disability. If you require a home visit, please contact reception to book an appointment. Our doctor can only attend a home visit where it has been previously booked.  

You’re Health Information:
Any health and personal information of patients collected by the Practice are handled with utmost confidentiality and in accordance with the State’s privacy policy.


Recall & Reminder System:
Our Practice Clinical software uses a reminder system to follow up on patients’ medical results. Normally, we would send out letters to patients regarding their results and text messages to patients who give their consent to be contacted by text.


Communication Policy:
As per our policy, we receive all patients’ calls and make efforts to return missed calls if message is left on our voice message system.

When you call and we are on the phone attending to another patient, we will put you on hold briefly to allow you listen to our on-hold message advising that you call 000 if your case is an emergency. If not, our reception staff will return to you to take a message or direct your call to the appropriate person.

If your call is for the doctor, it will be transferred to the doctor who, depending on the urgency of the call and his availability, decides whether to answer the call immediately or ring you back later.

Investigation Results:
Our Practice Clinical software uses a reminder system to follow up on patients’ medical results. Normally, we would send out letters to patients regarding their results and text messages to patients who give their consent to be contacted by text.

Billing Information and Services provided include, but not limited to:
Olive Medical Centre is a Bulk-Billing practice. All services are bulk-billed except for services listed below which require private payment by the patient:

      
   Pre-Employment Medical   
   Short Standard Medical                 
   Dangerous Goods Medical   
   QLD transport medical (Drivers Medical)   
              Recreational Dive Medical   
   Boxing Medical (Amateur)                                
   Boxing Medical (Professional)